6 Effective Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Experiencing issues with the Outlook app not downloading attachments on your iPhone or Android can be frustrating, especially when you need to access important files. Microsoft Outlook’s integration with OneDrive allows sending large attachments seamlessly, but sometimes glitches can occur. In this post, we’ll explore six practical solutions to resolve attachment download issues in the Outlook app on both iPhone and Android devices.

1. Check Internal Storage and Adjust Permissions

  • Free up Space: Ensure there’s enough internal storage on your device to download attachments.
  • Adjust Permissions: Verify and enable file access permissions for the Outlook app, particularly on Android.

2. Opt for Faster Internet Connection

  • Switch to 5G or Wi-Fi: A stable and fast internet connection can improve attachment download speeds in the Outlook app.

3. Turn Off Low Data Mode

  • Disable Data Restrictions: Low Data Mode or Data Saver can hinder attachment downloads, so consider disabling them.

Also read: Cloud icon on Google Photos: Your Complete Guide

4. Re-login to Your Outlook Account

  • Refresh Your Account: Logging out and back into your Outlook account can resolve sync issues, making attachments accessible.

5. Force Quit and Relaunch Outlook

  • Restart the App: Sometimes, a simple force quit and relaunch of the Outlook app can fix temporary glitches.

6. Keep the Outlook App Updated

  • Install Updates: Regular updates to the Outlook app can address bugs that might prevent attachment downloads.


1. Why can’t I download attachments in the Outlook app?

Problems like insufficient storage, outdated app versions, or restricted file permissions can prevent attachment downloads in the Outlook app.

2. How do I enable file access for Outlook on Android?

Go to Settings > Apps > Outlook > Permissions > Files and Media, and ensure file access is enabled.

3. Can internet speed affect Outlook attachment downloads?

Yes, a slow or unstable internet connection can hinder the download of attachments in the Outlook app.

4. What should I do if my device storage is full?

Delete unnecessary files or apps to free up space, allowing the Outlook app to download attachments.

5. Is updating the Outlook app necessary?

Keeping the Outlook app updated ensures optimal performance and bug fixes.

6. How can I check if Low Data Mode is affecting Outlook?

Disable Low Data Mode in your device’s settings and see if attachment downloads improve.

7. Does force quitting the Outlook app delete my data?

No, force quitting the app won’t delete your data but can refresh the app’s functionality.

8. Can I download Outlook attachments over mobile data?

Yes, you can download attachments over mobile data, but keep an eye on data usage.

9. How do I free up storage on my iPhone for Outlook?

Check iPhone Storage in Settings and delete unused apps or clear ‘Other’ storage.

10. What should I do if none of these fixes work?

If issues persist, consider contacting Microsoft support for further assistance.

In summary, when facing difficulties downloading attachments in the Outlook app on iPhone and Android, these six fixes can effectively resolve the issue. From checking storage and permissions to updating the app, each solution targets a potential cause of the problem. Regular maintenance of your device and the Outlook app will ensure a smoother, interruption-free experience.

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