Resolve the Issue of Microsoft Teams Continually Displaying “Away”


How to Resolve the Issue of Microsoft Teams Continually Displaying “Away”

Microsoft Teams offers remote teams a seamless platform for collaboration. However, it can be frustrating when the application consistently displays you as away, despite active usage. In this article, we will provide four effective fixes to address the problem of Microsoft Teams showing away. Before diving into the solutions, it is important to understand the possible reasons behind this issue, such as inactivity, status settings, or network connectivity problems. Let’s explore the four fixes that can help you resolve this problem and ensure accurate presence detection on Microsoft Teams.

Fix 1: Manually Set Your Teams Status as Active:

Instead of relying on Windows or Mac to update your status, you can manually change it to active, keeping it that way until you choose to appear away or offline.

On Windows or Mac:

1. Launch Microsoft Teams.
2. Click on your profile picture at the top right corner.
3. Select the “Availability” option.
4. Choose “Available” from the drop-down menu.

On Android or iOS:

1. Launch Teams on your device and tap on your profile in the top-left corner.
2. Tap “Offline” or the relevant option.
3. From the drop-down, select “Available.”

Fix 2: Update Microsoft Teams App:

Sometimes, the issue of Teams showing away when active is due to glitches or app-related problems that can be resolved by updating the application.

On Windows or Mac:

1. Press the Windows key on your keyboard or use the Command+Space keys on Mac.
2. Type “Microsoft Teams” and open the app.
3. Click the three-dot icon beside the profile picture.
4. Select “Check for updates” from the drop-down menu.

On Android or iOS:

Update the Microsoft Teams app by going to the Google Play Store or App Store, depending on your device.

Fix 3: Set a Status Message on Teams:

To ensure your availability is known to your colleagues and manager, set a status message that they will see when they message or mention you.

On Windows or Mac:

1. Open Microsoft Teams.
2. Click on your profile picture.
3. Choose “Set status message” from the drop-down menu.
4. Type your status message and select the relevant options.

On Android or iOS:

1. Launch the Teams mobile app.
2. Tap on your profile picture or first-name alphabet icon.
3. Tap “Set status message” from the side menu.
4. Type your status message and toggle the appropriate options.

Fix 4: Use Third-Party Apps to Keep System Active:
Utilizing third-party apps or utilities can prevent Microsoft Teams from entering an idle state, ensuring your status remains active. Note that these tools are not official solutions and may have compatibility or security concerns.


1. Does the “Away” status affect my availability for incoming calls or messages in Teams?
The “Away” status does not block incoming calls or messages, but it may influence how others perceive your availability. Your presence status, such as “Available” or “Busy,” can also impact how people reach out to you.

2. Can screen sharing or active meetings prevent the “Away” status?
Active involvement in screen sharing or meetings on Microsoft Teams often prevents the status from changing to “Away,” even without other computer activity.

3. Can my organization enforce or override my status settings?
Depending on your organization’s policies, administrators may have the ability to enforce certain status settings. Check with your IT department or Teams administrators for specific policies.

By applying these effective fixes, you can resolve the issue of Microsoft Teams consistently showing you as away while you are actively using the platform. From manually setting your status to updating the app, setting a status message, or using third-party apps, these solutions will ensure accurate presence detection and enhance your overall experience on Microsoft Teams.

Add Comment